“Rapid are a very good company to work with, they have come on board with Rexel and as a new Partner, they made us feel welcome as a customer, everything was clearly outlined with no surprise costs. The backup service after installation is outstanding. Nothing is an issue for them and they always come back within reasonable timescales of the work requested..”
– James Orme, Rexel
About Rexel
Rexel is a global distributor of electrical products and services, specializing in providing electrical solutions to professionals in the construction, industrial, and residential sectors. They offer a wide range of electrical supplies, including lighting, automation, energy management systems, cables, and other electrical components. The company operates in over 20 countries and serves a broad customer base, from electricians and contractors to industrial and commercial clients.
Identifying the challenges
Like many large organisations with multiple meeting rooms, Rexel experienced typical problems such as inconsistent user experience across rooms, hardware compatibility issues, complex set ups and poor audio/video quality. Managing these systems on a day-to-day basis would also be a challenge for them due to having staff based at multiple sites. Moving into their new HQ in Aylesbury provided a good opportunity for them to re-assess their meeting room technology and improve their spaces based on feedback they had received from staff over the past 12-24 months post-covid.
Delivering a solution
Following multiple demonstrations using various systems, it became clear that the best solution out there was to create a Microsoft Teams Room. With its simplistic one-touch to join interface this provided a consistent and simple interface across all rooms so that regardless of room size or equipment, staff knew how to operate the system. More specifically, Yealink’s range of MVC Room Systems were chosen as they ticked all the boxes in terms of functionality whilst coming in at a more cost-effective price compared to other vendors. An important selling point was the Yealink WPP30 wireless sharing device which connects seamlessly to any device, either through USB-A or USB-C. Other brands that were considered required a 3rd party wireless sharing manufacturer to offer this functionality and this involved other drawbacks, as well as increasing costs.
The main boardroom in particular needed superior audio quality, and as a result we suggested the Nureva HDL310 audio conferencing system. Using their patented Microphone Mist technology, the HDL310 creates thousands of virtual microphones that cover the entire room, ensuring that voices from any location are picked up clearly. This meant that as people move around the room, they would not see a drop off in audio quality that you would usually see if table microphones were used. The system also came Teams Room certified which was a key requirement, as well as providing additional noise reduction and echo cancellation features.
Maintenance of these systems is paramount due to their importance of use, therefore we provided remote management of the AV technology along with onsite escalation if a hardware/software fault is found with no fix.
Other key technology implemented included using Clevertouch interactive displays for their R&D/training area.
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